ASIC found that Mr Ramsay failed in his obligations when he provided advice to his Westpac and NAB-subsidiary GWM clients to switch their superannuation and insurance products. In some cases he failed to make appropriate inquiries to assess whether the clients' existing products met the clients' needs. In other cases, ASIC found that Mr Ramsay provided misleading information to support his recommendations for clients to switch products. For example, he included:
As a consequence of Mr Ramsay's failings, ASIC found that clients paid substantially more for some products than they had previously paid and had understood they would pay. In some cases the higher cost of products recommended significantly reduced the clients' superannuation savings without the clients' knowledge.
Mr Ramsay was:
Mr Ramsay has the right to appeal to the Administrative Appeals Tribunal for a review of ASIC's decision.